Terms & Conditions
Acceptance of terms
These terms and conditions govern all supply of goods and services ("products") by Olive and co", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.oliveandco.co.nz ("the website"). They are effective from 01/03/2021 and will replace all earlier Olive and co terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability by email.
Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.
Please contact us for a delivery quote.
We will use all reasonable endeavours to ensure that orders will be dispatched promptly after a phone or email order has been confirmed.
Pricing
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
Payment options
Contact us for payment options.
Website images
The images on our website aim to show each sample as true to life as possible, but actual colours may vary due to your device's display settings. Please contact us for a product sample to confirm your colours before placing your order.
Refunds, returns, and exchanges
Olive and co custom vanities are made to order and a non-returnable item. Once you have accepted the design to be made, there is a 24 hour cancellation period after the design has been accepted; if it is not cancelled within that time order will already be in the manufacturing stages and can not be cancelled. So please choose carefully when doing a custom design.
Olive and co Standard Ranges (Olive and Hampton) we can accept returns up to 7 days if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. This return policy is only for the Olive and Hampton Range.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."
In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us.
Liability Limitation
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents. We will not be liable to you for loss or damage of any kind however, that loss or damage is caused or arises.
Privacy policy and Confidentiality
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications, you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above-mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our website, some functionality of that website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our Website security that is beyond our control.
You can request details of your personal information that we hold and ask us to correct it, at any time.
General Conditions
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.oliveandco.co.nz
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.